General:

Contact: Kaitlyn Heimbecker, Vice President, Human Resources

Email: kheimbecker@pandh.ca

Phone Number: 204.987.4489

By Mail: 1400-201 Portage Ave., Winnipeg, MB R3B 3K6

Employment:

We plan to continue reviewing our employment practices with the goal of attracting new employees and retaining existing employees, including persons with disabilities.

1. P&H plans to maintain a centralized point of contact for questions and requests related to accessibility.
2. P&H plans to continue including accommodation language in job postings, advising candidates that accommodations are available upon request throughout the recruitment process.
3. P&H plans to continue supporting employees through workplace accommodations, including through the Stay at Work program where appropriate.
4. P&H plans to continue providing accessibility awareness training for managers and supervisors, as appropriate.
5. P&H plans to continue sharing accessibility information with leaders and employees through existing communication channels.

Built Environment:

We plan to take a proactive approach to identifying barriers that may hinder or limit employees, customers, vendors, suppliers, or visitors with disabilities.

1. P&H plans to maintain a process for developing individual emergency evacuation plans for employees who have disclosed a disability and requested assistance in the event of an emergency.
2. P&H will provide accessible parking marked by the International Symbol of Accessibility, where feasible.
3. P&H will continue to consider accessibility when current facilities are renovated and in the design of new buildings and structures, where feasible.
4. P&H will consider practical accessibility improvements such as ramps, automatic doors, barrier-free washrooms, or sit-stand desks where appropriate and feasible.

Information and Communication Technologies (ICT):

P&H plans to work with the IT Department to consider accessibility within the scope of IT requests, digital tools, and new technologies. P&H will continue to make employees aware that they may contact IT to discuss whether assistive technology may support their work.

Considerations will include:

1. Ensuring assistive technologies are available when requested, where feasible.
2. Using readable fonts and accessible document formats that are compatible with assistive technologies, where possible.
3. Using headings correctly to organize content and improve navigation.
4. Providing clear and descriptive names for links.
5. Designing electronic forms with accessibility in mind.

Communication Other Than ICT:

P&H plans to communicate in a way that is clear and accessible. When requested, P&H will make reasonable efforts to provide information in an alternate format or through an alternate communication method.

1. P&H plans to provide information in person, by email, in writing, by phone, or in another format when requested and where feasible.
2. P&H plans to promote clear, plain-language communication where appropriate.
3. P&H will continue to use its existing feedback channels, including mail, phone, and email, for customers, vendors, suppliers, visitors, and other stakeholders to raise accessibility concerns. Feedback received through these channels will be reviewed and considered as part of annual progress reporting.

The Procurement of Goods, Services and Facilities:

P&H plans to continue considering accessibility as part of our purchasing decisions and supplier management processes.

1. P&H plans to continue considering accessibility in supplier approval procedures and service agreements, where appropriate.

Design and Delivery of Programs and Services:

P&H plans to consider accessibility as part of the design and delivery of workplace programs and services.

1. P&H plans to consider accessibility when developing or reviewing employee programs, training, onboarding, and related workplace initiatives.
2. P&H plans to continue to review feedback received through existing channels and consider whether changes are needed to reduce barriers.

Transportation:

P&H plans to consider accessibility for all transportation related roles within P&H.

1. P&H plans to review accommodation requests from employees in transportation-related roles on an individual basis.
2. P&H plans to consider accessibility in transportation-related work areas, equipment, and communications where feasible.

Customer Service:

P&H is committed to providing a high level of internal and external customer service.

1. We will continue to provide customer service by communicating in person, by email, in writing, by phone, or in an alternate format when requested by an individual and where feasible.
2. We will continue to support customers, vendors, suppliers, and visitors by allowing individuals to use their personal assistive devices while on our premises, where permitted and safe to do so.

Consultations:

P&H consulted with persons with disabilities by phone in the preparation of this Accessibility Plan. Feedback received was considered when identifying practical actions for the 2026–2029 plan period.

Feedback:

We accept feedback by regular mail, phone, and email. Feedback will be acknowledged in the same manner in which it is received, except where it is submitted anonymously. Anonymous feedback cannot be formally acknowledged; however, it will be reviewed and considered in our planning.

P&H will monitor feedback trends, consider findings in its annual progress reports, and update this Accessibility Plan every three years, or sooner if required under the Accessible Canada Act.

Individuals may request this Accessibility Plan, our progress reports, or a description of our feedback process in alternate formats by contacting us at the information below. Requests will be fulfilled within the timelines required under the Accessible Canada Regulations.

Previous Accessibility Documents

Accessibility Plan 2023

Accessibility Plan Progress Report 2024

Accessibility Plan Progress Report 2025