CAAR Communicator speaks with P&H Director of Recruiting

October 10, 2018 | Eastern Canada

Theresa Bolton, Corporate Director of Recruiting at Parrish & Heimbecker, Limited, recently spoke with the Canadian Association of Agri-Retailers (CAAR) to share her thoughts on the importance of employee engagement.

Theresa Bolton notes that, “A positive customer experience equates to higher revenue and higher profitability for the business.” Bolton goes on to say, “Companies with engaged employees will outperform those with low employee engagement every time.” She points to a study from the Aberdeen Group which showed 233 per cent greater customer loyalty and 26 per cent greater annual increase in revenue when engaged employees made the effort to ensure customer satisfaction.

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